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PRIVACY POLICY

> PRIVACY POLICY

1. Introduction

Skillwise Disability Services Pty Ltd (“Skillwise,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws and the highest standards of confidentiality.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you:
We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission requirements regarding the handling of personal information.

2. Who We Are

Skillwise Disability Services Pty Ltd
ABN:
NDIS Provider Registration: 4-JRM2YF0
Address: 93 Beames Avenue ROOTY HILL NSW 2766
Email: info@skillwisedisability.com.au
Phone:+61 450 430 090       +61 474 151 264
We are a registered NDIS provider delivering disability support services across New South Wales.

3. What Personal Information We Collect

We may collect the following types of personal information:

3.1 General Website Visitors

  • Name and contact details (email, phone number, address)
  • Information you provide in contact forms or inquiries
  • IP address and browser information (via cookies/analytics)

3.2 NDIS Participants and Clients

  • Full name, date of birth, and contact information
  • NDIS participant number and plan details
  • Medical history, disability information, and support needs
  • Emergency contact details
  • Cultural background and language preferences
  • Information about your guardians, nominees, or authorised representatives
  • Billing and payment information
  • Feedback, complaints, and service-related communications

3.3 Employees, Contractors, and Job Applicants

  • Employment history, qualifications, and references
  • Background checks (Working with Children Check, Police Check)
  • Professional registrations and certifications

4. How We Collect Personal Information

We collect personal information through:
  • Direct interactions (phone calls, emails, meetings, forms)
  • Our website contact forms and inquiry systems
  • Referrals from NDIS planners, coordinators, or other service providers (with your consent)
  • Family members, guardians, or authorised representatives (where appropriate)
  • Publicly available sources (where necessary and lawful)

5. Why We Collect Personal Information

We collect, use, and hold personal information for the following purposes:
Table

Copy
Purpose Details
Service Delivery To provide personalised NDIS supports and services
NDIS Compliance To meet NDIS Quality and Safeguards Commission requirements
Safety & Quality To ensure your health, safety, and wellbeing
Communication To contact you about your services, appointments, or inquiries
Billing & Administration To process payments and manage your service agreement
Legal Obligations To comply with laws, regulations, and court orders
Complaints & Feedback To handle complaints and improve our services
Marketing To send information about our services (with your consent)
Note: We will only use your personal information for the purpose it was collected or for a directly related secondary purpose that you would reasonably expect.

6. Sensitive Information

As a disability service provider, we collect sensitive information including:
  • Health information and medical history
  • Disability details and functional assessments
  • Racial or ethnic origin (for culturally appropriate support)
  • Criminal background checks (for staff only)
We only collect sensitive information:
  • With your explicit consent
  • Where required or authorised by law
  • Where necessary to provide our services

7. Disclosure of Personal Information

We may disclose your personal information to:
  • NDIS Commission: As required for registration and quality audits
  • National Disability Insurance Agency (NDIA): For plan management and compliance
  • Healthcare Providers: Doctors, therapists, and specialists involved in your care (with consent)
  • Service Partners: Organisations that assist us in delivering services (under confidentiality agreements)
  • Emergency Services: When necessary to protect life, health, or safety
  • Legal/Regulatory Authorities: When required by law or court order
  • Professional Advisors: Lawyers, accountants, and insurers (on a confidential basis)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

8. Overseas Disclosure

Generally, we do not disclose personal information to overseas recipients. If this changes in the future (e.g., using cloud services with international servers), we will ensure appropriate safeguards are in place and notify you in accordance with the Privacy Act.

9. Data Security

We take the security of your personal information seriously and implement appropriate measures including:
  • Secure physical storage for paper records
  • Password protection and encryption for electronic data
  • Access controls limiting who can view your information
  • Regular staff training on privacy and confidentiality
  • Secure disposal of records no longer needed
Despite these measures, no internet transmission is completely secure. We cannot guarantee absolute security but continuously review and improve our practices.

10. Data Retention

We retain personal information for as long as necessary to:
  • Provide our services
  • Comply with legal obligations (including NDIS record-keeping requirements)
  • Resolve disputes
  • Maintain accurate business records
When no longer required, we securely destroy or de-identify personal information in accordance with our data retention policy.

11. Accessing and Correcting Your Information

You have the right to:
  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate, outdated, or incomplete information
To make a request, contact our Privacy Officer using the details in Section 15. We will respond within 30 days and may charge a reasonable fee for access requests (where permitted by law).

12. Cookies and Website Analytics

Our website uses cookies and similar technologies to:
  • Improve website functionality and user experience
  • Analyse website traffic and usage patterns
  • Remember your preferences
You can disable cookies through your browser settings, but this may affect website functionality.
We may use third-party analytics services (e.g., Google Analytics) which collect information about your device and browsing behaviour. This data is aggregated and anonymised where possible.

13. Direct Marketing

We may send you information about our services, NDIS updates, or community events if we have your consent or where permitted by law. You can opt-out at any time by:
  • Clicking “unsubscribe” in emails
  • Contacting us directly

14. Complaints and Concerns

If you believe we have breached your privacy or mishandled your personal information, please contact us immediately. We take all complaints seriously and will:
  1. Acknowledge your complaint within 5 business days
  2. Investigate the matter thoroughly
  3. Respond with our findings and proposed resolution within 30 days
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au

15. Contact Our Privacy Officer

For privacy-related questions, access requests, or complaints:
Privacy Officer
Skillwise Disability Services Pty Ltd
Email: [Info@skillwisedisability.com.au]
Phone: +61 450 430 090  +61 474 151 264 

Address: 93 Beames Avenue ROOTY HILL NSW 2766

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website with the revised “Last Updated” date. Significant changes will be notified directly where practicable.

17. Additional Information for NDIS Participants

As an NDIS participant, you have specific rights regarding your personal information under the NDIS Act 2013 and NDIS Rules. We will:
  • Respect your right to privacy and dignity
  • Only collect information necessary for your supports
  • Involve you in decisions about your information
  • Provide supports in a culturally safe and appropriate manner
If you have a nominee or authorised representative, we will work with them in accordance with your NDIS plan and your expressed wishes.
© 2026 Skillwise Disability Services Pty Ltd. All rights reserved.
This Privacy Policy is designed to be compliant with the Privacy Act 1988 (Cth), Australian Privacy Principles, and NDIS Quality and Safeguards Commission requirements.