Privacy policy

1Introduction

Skillwise Disability Services Pty Ltd (“Skillwise”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws and the highest standards of confidentiality.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:

• visit our website at skillwisedisability.com.au
• contact us for enquiries or services
• use our NDIS disability support services
• interact with us in any other way.

We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the NDIS Quality and Safeguards Commission requirements for handling personal information.

2Who we are

Business

Skillwise Disability Services Pty Ltd

ABN

25 673 100 984

NDIS registration

4-JRM2YF0

Address

93 Beames Avenue, Rooty Hill NSW 2766

Email

info@skillwisedisability.com.au

Phone

0474 151 264

We are a registered NDIS provider delivering disability support services across New South Wales.

3What personal information we collect

We may collect the following types of personal information.

3.1 General website visitors

• Name and contact details (email, phone number, address)
• Information you provide in contact forms or enquiries
• IP address and browser information (via cookies and analytics)

3.2 NDIS participants and clients

• Full name, date of birth and contact information
• NDIS participant number and plan details
• Medical history, disability information and support needs
• Emergency contact details
• Cultural background and language preferences
• Information about your guardians, nominees or authorised representatives
• Billing and payment information
• Feedback, complaints and service-related communications

3.3 Employees, contractors and job applicants

• Employment history, qualifications and references
• Background checks (Working with Children Check, Police Check)
• Professional registrations and certifications

4How we collect personal information

We collect personal information through:

• direct interactions (phone calls, emails, meetings, forms)
• our website contact forms and enquiry systems
• referrals from NDIS planners, coordinators or other service providers (with your consent)
• family members, guardians or authorised representatives (where appropriate)
• publicly available sources (where necessary and lawful).

5Why we collect personal information

We collect, use and hold personal information for the following purposes.

Note: We only use your personal information for the purpose it was collected, or for a directly related secondary purpose you would reasonably expect.

6Sensitive information

As a disability service provider, we collect sensitive information including:

• health information and medical history
• disability details and functional assessments
• racial or ethnic origin (for culturally appropriate support)
• criminal background checks (for staff only).

We only collect sensitive information:

• with your explicit consent
• where required or authorised by law
• where necessary to provide our services.

7Disclosure of personal information

We may disclose your personal information to:

• NDIS Commission: as required for registration and quality audits
• National Disability Insurance Agency (NDIA): for plan management and compliance
• Healthcare providers: doctors, therapists and specialists involved in your care (with consent)
• Service partners: organisations that help us deliver services (under confidentiality agreements)
• Emergency services: when necessary to protect life, health or safety
• Legal and regulatory authorities: when required by law or court order
• Professional advisers: lawyers, accountants and insurers (on a confidential basis).

We do not sell, rent or trade your personal information to third parties for marketing purposes.

8Overseas disclosure

Generally, we do not disclose personal information to overseas recipients. If this changes in the future (for example, using cloud services with international servers), we will make sure appropriate safeguards are in place and notify you in accordance with the Privacy Act.

9Data security

We take the security of your personal information seriously and use appropriate measures including:

• secure physical storage for paper records
• password protection and encryption for electronic data
• access controls limiting who can view your information
• regular staff training on privacy and confidentiality
• secure disposal of records no longer needed.

No internet transmission is completely secure. We cannot guarantee absolute security, but we continuously review and improve our practices.

10Data retention

We keep personal information for as long as necessary to:

• provide our services
• comply with legal obligations (including NDIS record-keeping requirements)
• resolve disputes
• maintain accurate business records.

When it is no longer required, we securely destroy or de-identify personal information in line with our data retention policy.

11Accessing and correcting your information

You have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: ask us to correct inaccurate, outdated or incomplete information.

To make a request, contact our Privacy Officer using the details in section 15. We will respond within 30 days and may charge a reasonable fee for access requests where permitted by law.

12Cookies and website analytics

Our website uses cookies and similar technologies to:

• improve website functionality and user experience
• analyse website traffic and usage patterns
• remember your preferences.

You can disable cookies in your browser settings, but this may affect how the website works.

We may use third-party analytics services (such as Google Analytics) that collect information about your device and browsing behaviour. This data is aggregated and anonymised where possible.

13Direct marketing

We may send you information about our services, NDIS updates or community events if we have your consent or where permitted by law. You can opt out at any time by:

• clicking “unsubscribe” in our emails
• contacting us directly.

14Complaints and concerns

If you believe we have breached your privacy or mishandled your personal information, please contact us straight away. We take every complaint seriously and will:

1. acknowledge your complaint within 5 business days
2. investigate the matter thoroughly
3. respond with our findings and proposed resolution within 30 days.

If you are not satisfied with our response, you can contact:

OAIC

Office of the Australian Information Commissioner
1300 363 992 · enquiries@oaic.gov.au · oaic.gov.au

NDIS Commission

NDIS Quality and Safeguards Commission
1800 035 544 · ndiscommission.gov.au

15Contact our Privacy Officer

For privacy questions, access requests or complaints:

Privacy Officer

Skillwise Disability Services Pty Ltd

Email

info@skillwisedisability.com.au

Phone

0474 151 264

Address

93 Beames Avenue, Rooty Hill NSW 2766

16Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post the updated policy on our website with a revised “last updated” date, and tell you directly about significant changes where practicable.

17Additional information for NDIS participants

As an NDIS participant, you have specific rights regarding your personal information under the NDIS Act 2013 and the NDIS Rules. We will:

• respect your right to privacy and dignity
• only collect information necessary for your supports
• involve you in decisions about your information
• provide supports in a culturally safe and appropriate way.

If you have a nominee or authorised representative, we will work with them in line with your NDIS plan and your expressed wishes.

© 2026 Skillwise Disability Services Pty Ltd. All rights reserved. This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and NDIS Quality and Safeguards Commission requirements.